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Getting "Document Service Unavailable Error" When Accessing Content Repository Server From Portal (Doc ID 2733465.1)

Last updated on DECEMBER 04, 2020

Applies to:

Oracle WebCenter Portal - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Getting "Document Service unavailable error" when accessing the Content Repository server from WebCenter Portal using one of the content task flows.

WC_Spaces-diagnostic.log log shows the below information:

<Warning> <oracle.webcenter.doclib.internal.view.DoclibUIException> <WCS-07239> <Unexpected error
oracle.stellent.ridc.protocol.ServiceException: Unable to retrieve configuration information. Permission denied. Address '<IP_ADDRESS>' is not an allowable remote socket address.
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:142)
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:108)
at oracle.webcenter.doclib.core.WCPServiceResponse.getResponseAsBinder(WCPServiceResponse.java:85)
at oracle.webcenter.doclib.core.UCMCoreRepositoryLogic.setDocLibFolderingService(UCMCoreRepositoryLogic.java:138)
at oracle.webcenter.doclib.internal.view.RepositoryLogic.setDocLibFolderingService(RepositoryLogic.java:1150)
at oracle.webcenter.doclib.internal.view.RepositoryLogic.createInstance(RepositoryLogic.java:320)
at oracle.webcenter.doclib.internal.view.backing.ContentProvider.initializeInternal(ContentProvider.java:254)
at oracle.webcenter.doclib.internal.view.backing.ContentProvider.initialize(ContentProvider.java:178)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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