Getting "Document Service Unavailable Error" When Accessing Content Repository Server From Portal (Doc ID 2733465.1)

Last updated on AUGUST 10, 2024

Applies to:

Symptoms

Getting "Document Service unavailable error" when accessing the Content Repository server from WebCenter Portal using one of the content task flows.

WC_Spaces-diagnostic.log log shows the below information:

<Warning> <oracle.webcenter.doclib.internal.view.DoclibUIException> <WCS-07239> <Unexpected error
oracle.stellent.ridc.protocol.ServiceException: Unable to retrieve configuration information. Permission denied. Address '<IP_ADDRESS>' is not an allowable remote socket address.
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:142)
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:108)
at oracle.webcenter.doclib.core.WCPServiceResponse.getResponseAsBinder(WCPServiceResponse.java:85)
at oracle.webcenter.doclib.core.UCMCoreRepositoryLogic.setDocLibFolderingService(UCMCoreRepositoryLogic.java:138)
at oracle.webcenter.doclib.internal.view.RepositoryLogic.setDocLibFolderingService(RepositoryLogic.java:1150)
at oracle.webcenter.doclib.internal.view.RepositoryLogic.createInstance(RepositoryLogic.java:320)
at oracle.webcenter.doclib.internal.view.backing.ContentProvider.initializeInternal(ContentProvider.java:254)
at oracle.webcenter.doclib.internal.view.backing.ContentProvider.initialize(ContentProvider.java:178)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

Changes

Cause

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