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After Upgrading to 12.2.1.4 Capture Doesn't Always Merge the Email Body to the Other Converted Attachments (Doc ID 2737194.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.2.0 to 12.2.1.4.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

Capture was upgraded from 12.2.1.2 to 12.2.1.4.  With the existing configuration, the 12.2.1.4 version of Capture is not merging the email body in the PDF document as expected.

In 12.2.1.2, Capture profiles are set to identify PDF as an Invoice, and all other documents as Supporting Documents. The email body is merged with each PDF in the email, and is committed to WebCenter Forms Recognition, where supporting documents are sent to Imaging.

In Capture 12.2.1.4:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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