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Resource History Not Visible for Some Users (Doc ID 2737498.1)

Last updated on DECEMBER 16, 2020

Applies to:

Identity Manager - Version 12.2.1.3.201006 and later
Information in this document applies to any platform.

Symptoms

Some users are unable to view resource history for provisioned accounts. An error appears in the log file indicating that the USER_NOT_FOUND:


<Dec 2, 2020 11:35:20,507 AM CST> <Warning> <org.apache.myfaces.trinidad.component.UIXComponentBase> <BEA-000000> <getClientId should not be called while the view is being constructed. Component ID: t4>
oracle.iam.platform.entitymgr.ProviderException: USER_NOT_FOUND
     at oracle.iam.platform.entitymgr.impl.EntityManagerImpl.findEntity(EntityManagerImpl.java:922)
     ......................

     at com.thortech.xl.webclient.actions.ResourceProfileProvisioningTasksAction.displayTasks(ResourceProfileProvisioningTasksAction.java:234)

     ......................

<Dec 2, 2020 11:35:23,618 AM CST> <Error> <XELLERATE.ACCOUNTMANAGEMENT> <BEA-000000> <Class/Method: tcUserOperationsBean/findUsers encounter some problems: Error occurred while find User information: null

Thor.API.Exceptions.tcAPIException: Error occurred while find User information: null
     at Thor.API.Base.tcBaseUtility.getDataSet(tcBaseUtility.java:2386)
     at Thor.API.Base.tcBaseUtility.getDataSet(tcBaseUtility.java:2336)
     at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.findUsers(tcUserOperationsBean.java:1662)

......................

Cause

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In this Document
Symptoms
Cause
Solution
References


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