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Import Processor Error on Office365 Email Accounts "Failed to obtain Move-To folder" and "A3 BAD Request is throttled. Suggested Backoff Time: 130687 milliseconds" (Doc ID 2748071.1)

Last updated on NOVEMBER 02, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 to 12.2.1.4.0 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

Following errors occur when processing e-mails out of Office 365:

Failed to obtain Move-To folder <Folder Name>
Supplemental Detail oracle.odc.exception.CaptureException: Failed to obtain Move-To folder <Folder Name>
at oracle.odc.importprocessor.email.EmailSource.createMovetoFolder(EmailSource.java:1424)
at oracle.odc.importprocessor.email.EmailSource.createMovetoFolders(EmailSource.java:1400)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:234)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1384)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)


Caused by: javax.mail.MessagingException: A3 BAD Request is throttled. Suggested Backoff Time: 130687 milliseconds;
  nested exception is:
com.sun.mail.iap.BadCommandException: A3 BAD Request is throttled. Suggested Backoff Time: 130687 milliseconds
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3742)
at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:583)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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