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EBS Zoom Login To Imaging Tasklist Then Logout And Activate Zoom To Login Again Results In Error (Doc ID 2748180.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

When performing a logout from the Imaging AXF tasklist after accessing through EBS -> Zoom and then logging back in through Zoom, the following error occurs.


[2021-01-08T14:59:56.143-05:00] [IPM_server1] [TRACE:16] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [WEBSERVICE.name: AxfSolutionMediatorService] [WEBSERVICE_PORT.name: AxfSolutionMediatorPort] [SRC_CLASS: oracle.imaging.axf.service.AxfCoherenceManagerImpl] [SRC_METHOD: getAxfConversationObj] Failed to read AxfConversation from the Coherence cache.
[2021-01-08T14:59:56.143-05:00] [IPM_server1] [TRACE:16] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [WEBSERVICE.name: AxfSolutionMediatorService] [WEBSERVICE_PORT.name: AxfSolutionMediatorPort] [SRC_CLASS: oracle.imaging.axf.service.AxfCoherenceManager] [SRC_METHOD: getAxfConversationObj] RETURN
[2021-01-08T14:59:56.143-05:00] [IPM_server1] [TRACE:16] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [WEBSERVICE.name: AxfSolutionMediatorService] [WEBSERVICE_PORT.name: AxfSolutionMediatorPort] [SRC_CLASS: oracle.imaging.axf.service.AxfSessionManagerBean] [SRC_METHOD: getConversation] RETURN
[2021-01-08T14:59:56.144-05:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [WEBSERVICE.name: AxfSolutionMediatorService] [WEBSERVICE_PORT.name: AxfSolutionMediatorPort] [[
oracle.imaging.axf.resources.AxfException
at oracle.imaging.axf.service.AxfSolutionMediatorBean.acquireCid(AxfSolutionMediatorBean.java:264)


The issue can be reproduced with the following steps:
1. Access AXF from the EBS Zoom button.
2. Login to the Tasklist.
3. Logout from the Tasklist.
4. Invoke AXF from EBS Zoom button again.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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