Approve/Reject Via Actionable Email Throws Error In OIM (Doc ID 2748985.1)

Last updated on AUGUST 12, 2024

Applies to:

Symptoms

On : 11.1.1.9.0 version, BPEL Service Engine

ACTUAL BEHAVIOR
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Approve/Reject via actionable email throws error in OIM

Customer has configured actionable emails.
When customer is approving/Rejecting the requests from emails action are not taken into consideration.

While sending the email Error message if plain text is not selected in the mail getting the below errors.
Error message : Incoming message content is invalid. Incoming message could not be processed due to invalid content. Ensure that the response message is not corrupted: The encrypted response should begin and end with [[NID]]. ;

If we select the plain text while sending we are able to send the email and SOA logs are getting the below errors.

Incoming message could not be processed.
Incoming message could not be processed.
Ensure that the response message is not corrupted.

  at oracle.bpel.services.workflow.task.notification.TaskResponseReceiver.receiveIM(TaskResponseReceiver.java:553)
  at oracle.bpel.services.workflow.task.notification.TaskResponseReceiver.IMReceived(TaskResponseReceiver.java:190)
  at oracle.bpel.services.notification.impl.ResponseHandlerImpl.handleIMResponse(ResponseHandlerImpl.java:101)
  ... 7 more
Caused by: ORABPEL-10509

User not found.
User "U:<username>" is not found in configuration "jazn.com"
Check if the user exists in the repository specified by the configurations. Check the error stack and fix the cause of the error. Contact Oracle Support Services if error is not fixable.

  at oracle.tip.pc.services.identity.jps.JpsProvider.lookupUser(JpsProvider.java:936)
  at oracle.tip.pc.services.identity.jps.AuthorizationServiceImpl.lookupUser(AuthorizationServiceImpl.java:260)
  at oracle.tip.pc.services.identity.jps.IdentityServiceImpl.lookupUser(IdentityServiceImpl.java:183)
  at oracle.bpel.services.workflow.task.notification.TaskResponseReceiver.receiveIM(TaskResponseReceiver.java:494)
  ... 9 more
Caused by: oracle.security.idm.ObjectNotFoundException: No users found matching the criteria.
  at oracle.iam.userrole.providers

Cause

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