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Imaging Unified Viewer Has Been Configured However The Page Launches With Error "Server error occurred. Contact your site administrator." (Doc ID 2759853.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Installed the 12.2.1.4 WebCenter Content: Imaging suite.

Applied the latest Oracle WebCenter Content Patch to get the "Unified Viewer/ADFViewer" functionality by setting the "ViewerAdfByDefault" mbean attribute property to true. 

There is an error in the UI:

Server error occurred.  Contact your site administrator.

Error in the Imaging-diagnostic.log:

[2021-03-02T18:32:20.606+00:00] [IPM_server1] [ERROR] [WCC-ADF-10900] [oracle.wcc.adf.logger] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Required feature is not enabled on the WebCenter Content Server instance 'Default'. Feature: 'FrameworkFolders', Minimum level: 2.1
[2021-03-02T18:32:20.617+00:00] [IPM_server1] [ERROR] [WCC-ADF-10900] [oracle.wcc.adf.logger] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Required feature is not enabled on the WebCenter Content Server instance 'Default'. Feature: 'DynamicConverter->DCFilterCallbacks', Minimum level: 2.0
[2021-03-02T18:32:20.643+00:00] [IPM_server1] [ERROR] [WCC-ADF-10900] [oracle.wcc.adf.logger] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSIC>] Required feature is not enabled on the WebCenter Content Server instance 'Default'. Feature: 'DynamicConverter->ViewerCache', Minimum level: 1.0

 

Cause

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In this Document
Symptoms
Cause
Solution


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