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WFR RTS Instance Starts but then Immediately Stops After an Upgrade (Doc ID 2763496.1)

Last updated on APRIL 17, 2024

Applies to:

Oracle WebCenter Forms Recognition - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading the WFR server to version 12.2.1.4, the RTS will start, but immediately shuts down. The H_ log file shows errors such as:

Failed to connect to batch root directory

[Warning] Shared license file "C:\oracle\product\WebCenter Forms Recognition\License\Runtime.lic" does not correspond to the local master license "C:\oracle\product\WebCenter Forms Recognition\Components\Cairo\zCroWFR.lic". Creating a new shared license using master license as template.

[Warning] No valid license counting information was found in the shared license file. Recovery procedure is going to be applied.

Changes

New installation.  Repair operation also performed.

Cause

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