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Trying to Download SOA Suite Patches Results In Error "You do not have privileges to download Software Extended Support patches" (Doc ID 2774258.1)

Last updated on OCTOBER 13, 2021

Applies to:

Oracle SOA Suite - Version and later
Oracle Service Bus - Version and later
Information in this document applies to any platform.


Customer has done the following steps:

  1. Logged into My Oracle Support
  2. Clicked on to Patches & Updates tab
  3. Inserted patch number into Search Box and click Apply

Result: Information about the patch was displayed but Download button is greyed out and popup message is shown


An example of the pop up is below (this is not limited to the Linux x86-64 Platform)



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