My Oracle Support Banner

After Installing Multiple Patches to WLS, WCC, and Imaging, AD Users are Unable To Login Into Imaging (Doc ID 2775778.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Multiple patches were applied including WebLogic Server (WLS), WebCenter Enterprise Capture(WEC), WebCenter Content (WCC), WebCenter Content: Imaging, Outside In Technology (OIT), and Service Oriented Architecture (SOA). The following 2 patches were applied to Imaging:

Patch 29659838

Patch 31347807

Afterwards, users are not able to login to Imaging using the Load Balancer address. Doing so fails with "Invalid credentials" in the browser. There is no error in the Imaging logs for "Invalid credentials". When bypassing the Load Balancer and going directly to the Imaging servers, the login is successful.

What might be causing this?

Changes

Installed patches:

WLS:
Patch 32052267
Patch 32134024

WEC:
Patch 29893276

WCC:
Patch 2939494

Imaging:
Patch 29659838
Patch 31347807

OIT:
Patch 31563101

SOA:
Patch 30686256

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.