!csFldDoesNotExist,path:/Usuarios/weblogic/Trash Error when Non-English Locale Is Used (Doc ID 2778883.1)

Last updated on MARCH 31, 2023

Applies to:

Symptoms

On : 12.2.1.3.0 or 12.2.1.4.0 version, Content Server

When attempting to navigate to Trash folder when using a non-English user locale, the following error occurs:

ERROR
-----------------------
Error in Browser:
'path:/Usuarios/weblogic/Trash' no existe.


Error in UCM_server1.log:
<Date/Time> intradoc.common.ServiceException: !csFldDoesNotExist,path:/Usuarios/weblogic/Trash
  at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2312)
  at intradoc.server.Service.buildServiceException(Service.java:2444)
  at intradoc.server.Service.createServiceExceptionEx(Service.java:2438)
  at intradoc.folders.FolderItemFactoryUtils.checkForRetrieveExceptions(FolderItemFactoryUtils.java:193)
  at intradoc.folders.FolderItemFactoryUtils.retrieveItemFromIdentifier(FolderItemFactoryUtils.java:105)
  at intradoc.folders.BaseFolders.retrieveItemFromIdentifier(BaseFolders.java:2591)
  at intradoc.folders.BaseFolders.calculateCurrentLocationInformation(BaseFolders.java:2698)
  at intradoc.folders.BaseFolders.calculateCurrentLocationInformation(BaseFolders.java:2613)
  at intradoc.folders.FoldersServiceHandler.calculateCurrentLocationInformation(FoldersServiceHandler.java:163)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
  at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
  at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
  at intradoc.server.Service.doCodeEx(Service.java:636)
  at intradoc.server.Service.doCode(Service.java:608)
  at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1813)
  at intradoc.server.Service.doAction(Service.java:580)
  at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1587)
  at intradoc.server.Service.doActions(Service.java:575)
  at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1519)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install either of the last two patchsets for 12.2.1.3.0 (31754691 (Oct 2020) or 32169510 (Jan 2021))
2. Change user locale to non-English locale
3. Navigate to Browse Content -> Folders -> Users -> Trash
4. This issue does not occur if English-US is current user locale

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access trash folder when using native language.

Changes

Cause

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