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Unable To Access User Service UI (SPUI) After Installation of Oracle Advanced Authentication (OAA) - Service Error (Doc ID 2780478.1)

Last updated on JULY 15, 2021

Applies to:

Oracle Advanced Authentication - Version 12.2.1.4 and later
Information in this document applies to any platform.

Symptoms

After installation of Oracle Advanced Authentication (OAA) the list of Deployment Details lists the available URLs that can be used.  

############################Deployment Details: START###################################
OAAService=https://<OAA_HOSTNAME>:<SERVICE_PORT>/oaa/runtime
AdminUrl=https://<OAA_HOSTNAME>:<ADMIN_PORT>/oaa-admin
PolicyUrl=https://<OAA_HOSTNAME>:<POLICY_PORT>/oaa-policy
SpuiUrl=https://<OAA_HOSTNAME>:<SPUI_PORT>/oaa/rui
Email=https://<OAA_HOSTNAME>:<EMAIL_PORT>/oaa-email-factor
Fido=https://<OAA_HOSTNAME>:<FIDO_PORT>/fido
SMS=https://<OAA_HOSTNAME>:<SMS_PORT>/oaa-sms-factor
TOTP=https://<OAA_HOSTNAME>:<TOTP_PORT>/oaa-totp-factor
YOTP=https://<OAA_HOSTNAME>:<YOTP_PORT>/oaa-yotp-factor
RELEASENAME=<RELEASE_NAME>
# Key below is Base64 encoded API key
oaaapikey=<OAAAPI_KEY>
# Key below is Base64 encoded Policy API key
oaapolicyapikey=<OAAPOLICY_KEY>
# Key below is Base64 encoded Factor API key
oaafactorapikey=<OAAFACTOR_KEY>
############################Deployment Details: END###################################

However, when you access the SPUI URL, in a browser, you are not presented with the OAM Login page. You immediately get an OAM error page with:

However, if you access the FIDO UI page first, and successfully login, you can then access the SPUI page, without closing the browser window and the SPUI page is displayed. 

Cause

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In this Document
Symptoms
Cause
Solution

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