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Logon Manager No Longer Responds Web Applications In The Edge, Chrome, Firefox Web Browsers And The Trace Log Contains An Exception Error: "Failed to get encryption certificate" (Doc ID 2789180.1)

Last updated on JULY 02, 2021

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.2 and later
Information in this document applies to any platform.

Symptoms

ESSO-LM No Longer Responds in Edge, Chrome, Firefox

ESSO-LM no longer responds for some users when using the Edge, Chrome, or Firefox browsers. It does still work with IE. The problem is affecting approximately 20 users so far. These browsers have been working for quite some time, and the issue started only about two weeks ago.

The trace log from a computer with the Microsoft Edge browser, attempting to log into a web application contains the following errors:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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