Intermittently WebCenter Pages Are Not Opening For Some Users. Duplicate member was Detected Logged in Logs (Doc ID 2815059.1)

Last updated on JUNE 14, 2024

Applies to:

Symptoms

On : 11.1.1.9.0 version, On-premise Fusion Applications environment

Oracle WebCenter Portal is installed along with on-premise Oracle Fusion Applications. Intermittently some users are unable to access webcenter portal pages. When tried to access the page, browser spins for ever and not display the page. Proxy Error is returned on the browser after waiting for some time.


ERROR
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On browser:
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Proxy Error

WC_Spaces.log
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####<Timestamp> <Warning> <Security> <host> <WC_Spaces> <[ACTIVE] ExecuteThread: '22' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <4b3e342297f90861:-55a4a4bf:17be1803fb2:-8000-000000000056a000> <1632229818558> <BEA-090784> <While Trying to find the groups that <user> belongs to,A Duplicate member <group or role> was detected.>


STEPS
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The issue can be reproduced at will with the following steps:
1 Navigate to Spaces
2 Login to AtkHomepage --> navigator --> Document view and upload

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, some users are unable to access the webcenter portal pages

Changes

Cause

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