My Oracle Support Banner

Identity Management (OIM): After Upgrade to, Some Icons on OIM Pages (ex: Modify Accounts) Do Not Render and Raise HTTP 404 Errors (Doc ID 2850165.1)

Last updated on FEBRUARY 18, 2022

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


After successful upgrade to OIM via one-hop upgrade, it is noticed that on some pages (ex:  View Account page), the icons for some of the buttons or controls do not paint correctly and appear as broken links.  If it happens on a given page, it will happen both with customized versions and out of the box ones.  When reviewing the log or http trace, it is obvious that the links to the images are broken, and attempts to fetch them raise HTTP 404 errors.

In the example page, the following image links fail every time:


However, when reviewing current unmodified pages, it is clear that the images now reside under the /images rather than /icons directory:


Once a user is logged into OIM, they can direct the browser to these image files (working or non-working) and either the image will display or the browser will display a 404 Not Found error.


Upgraded from OIM 11g to 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.