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External users and groups cannot be found in EM console - error javax.naming.NameNotFoundException: LDAP: error code 32 (Doc ID 2854649.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Oracle Business Process Management Suite - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

 After configuring the LDAP server, the users and groups cannot be fetched from the EM

The following error shows up on the Admin Server

javax.naming.NameNotFoundException: [LDAP: error code 32 - The entry dc=<company>,dc=com specified as the search base does not exist in the Directory Server]; remaining name 'dc=<company>,dc=com'

The LDAP access works on the BPM Workspace, SOA worklist and Identitiy Service UI but only if the OPTIMIZE_SEARCH=true is set on the jps-config.xml

The above happens despite the user search base DN on the WLS console (Provider configuration) is set to CN=Users,dc=<company>,dc=com and group search base DN is set to CN=Groups,dc=<company>,dc=com

Cause

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In this Document
Symptoms
Cause
Solution
References


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