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Large Emails Fail to Import and a New, Empty Capture Batch in Created Every Few Minutes (Doc ID 2860670.1)

Last updated on APRIL 08, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Enterprise Capture is not able to import files larger than 4MB.  It is taking a long time to process them.  The process creates a new, empty batch for these large emails every few minutes with a new batch name and timestamp.  This seems to only be happening with one workspace. Smaller batches are getting processed correctly.

Changes

None identified.

Cause

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