Importing a Portal Fails with: An internal error occurred while importing portal data (Doc ID 2889580.1)

Last updated on AUGUST 10, 2024

Applies to:

Symptoms

Attempting to import a portal fails with the following error:

Failed importing '<PORTAL_NAME>' on the target.
Portal/Portal Template import operation failed. Cause of failures: '<PORTAL_NAME>':
An internal error occurred while importing portal data. Refer to the WebCenter Portal Server log for more information. 

The portal diagnostic log shows the following error:

[<DATE_TIME>] [WC_Portal] [ERROR] [] [oracle.webcenter.webcenterapp.internal.view.lifecycle.WebCenterLifecycleProgressBarHelper] [tid: [ACTIVE].ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] FAILED_DURING_IMPORT_SUMMARY[[
java.lang.RuntimeException: Portal/Portal Template import operation failed. Cause of failures:
'<PORTAL_NAME>': An internal error occurred while importing portal data. Refer to the WebCenter Portal Server log for more information.
at oracle.webcenter.webcenterapp.internal.view.lifecycle.WebCenterImporterThread.run(WebCenterImporterThread.java:194)
at oracle.webcenter.concurrent.RunnableTask.call(RunnableTask.java:44)
at oracle.webcenter.concurrent.Submission$2.run(Submission.java:491)
at java.security.AccessController.doPrivileged(Native Method)
...
Caused by: oracle.webcenter.lifecycle.LifecycleException: Portal/Portal Template import operation failed. Cause of failures:
'<PORTAL_NAME>': An internal error occurred while importing portal data. Refer to the WebCenter Portal Server log for more information.
at oracle.webcenter.lifecycle.LifecycleService.importPortals(LifecycleService.java:7176)
at oracle.webcenter.webcenterapp.internal.view.lifecycle.WebCenterImporterThread.run(WebCenterImporterThread.java:125)
... 8 more
]]
[<DATE-TIME>] [WC_Portal1] [ERROR] [] [oracle.webcenter.webcenterapp.internal.view.lifecycle.WebCenterLifecycleProgressBarHelper] [tid: [ACTIVE].ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception Occurred lifecycle operation[[
oracle.webcenter.concurrent.ExecutionException: Portal/Portal Template import operation failed. Cause of failures:
'<PORTAL_NAME>': An internal error occurred while importing portal data. Refer to the WebCenter Portal Server log for more information.
service : oracle.webcenter.lifecycle.import
resource : null
source : Task[class=oracle.webcenter.concurrent.RunnableTask, service=oracle.webcenter.lifecycle.import, resource=null, isDone=true, requestedTimeoutPeriod=none, actualTimeoutPeriod=none] (oracle.webcenter.concurrent.RunnableTask)
submission : 13
at oracle.webcenter.concurrent.Submission.get(Submission.java:222)
at oracle.webcenter.concurrent.SubmissionFuture.get(SubmissionFuture.java:85)
at oracle.webcenter.concurrent.SubmissionFuture.get(SubmissionFuture.java:78)
...

 


STEPS

The issue can be reproduced with the following steps:

1. Export a portal in a source instance.
    
2. Connect to the target WebCenter Portal instance.
    
3. Go to Administration -> Portals.
    
4. Click Import and provide the portal par file.
   Here the error will occur.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.