My Oracle Support Banner

How to Troubleshoot Capture Import Processor Email Account Verification and Processing Errors with Office365 (Doc ID 2904336.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


Troubleshooting Capture Import Processor Email Account verification and Processing errors with Office365.

This document describes troubleshooting steps to take when the following errors appear in the Capture Console or the Capture Diagnostic logs.

Errors while trying to verify an Office365 email account in the Capture Console
Cannot connect to specified email account.
Account Verification failed.

Error while trying to read emails from the Office365 email account which appears in the Capture Diagnostic Log file

Failed to get access token.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Verify Office365 SSL Certificates in Keystores
 Determine Presence of a Proxy Server
 Connectivity and Office365 Application Configuration testing
 Test Manual Login
 Additional Logging

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.