My Oracle Support Banner

After Upgrade to Oracle Identity Governance (OIG), All Requests Result In No Service Object Architecture (SOA) Workflow Approval Getting Triggered/Created. (Doc ID 2904889.1)

Last updated on JANUARY 29, 2024

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


After upgrade to Oracle Identity Governance (OIG), all requests result in no SOA Workflow approval getting triggered or created for any composites.

Requests are being created in the "REQUEST" Table with a Request ID but no SOA Workflows are generated or sent to SOA.

The Orchestrations are created but when you "dump" the orchestration via Enterprise Manager (EM), you see it is stuck in "status:NOTSTARTED" and "stage:PREPROCESS" and the first Event Hander PostSubmissionDataActions (class:oracle.iam.request.eventhandlers.RequestDataActionHandler) is stuck at "status:NOTSTARTED" and "stage:PREPROCESS".

No errors at all are printed in the logs. Everything appears okay from a server perspective.

NOTE: The same "flow" occurs for reconciliations where the reconciliation event is stuck in "Date Received".   The event handler name is different but everything just seems to stop with no errors in the logs.

Due to this issue, users cannot request resources.


A custom Maximum Thread Constraint of "MaxThreadConstraint-1" was created for the existing WorkManagers called "OIMMDBWorkManager".


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.