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WebCenter Enterprise Capture Recognition Processor Hangs When Processing Certain Batches (Doc ID 2940130.1)

Last updated on APRIL 10, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Documents are imported through a Folder Import Processor.  The logs show the batches were created, but these batches are not showing in the Capture client for users.  Batches are getting stuck in the Recognition Processor process.  The Recognition Processor JMS queue was backed up and showed over 80 messages pending.

No errors are seen in the logs for the Recognition Processor.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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