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Registering 2FA With Oracle Mobile Authenticator From iOS (Doc ID 2950638.1)

Last updated on MAY 25, 2023

Applies to:

Oracle Access Manager - Version 12.2.1.4.220623 and later
Information in this document applies to any platform.

Symptoms

The customer has configured 2FA following Doc ID 2503643.1, has generated a QR code and users can register their 2FA scanning it with Oracle Mobile Authenticator (OMA) using Android, but it is impossible to configure with OMA in iOS. The error that the users get is "Invalid QR code. Authenticator doesn't recognize this QR code"

Cause

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In this Document
Symptoms
Cause
Solution


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