My Oracle Support Banner

Problem When Approving Human Task By Email (Doc ID 2955649.1)

Last updated on SEPTEMBER 30, 2024

Applies to:

Oracle Business Process Management Suite - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

The user is reporting that he cannot approve human task instance by email.

The user receives actionable email notification from SOA server informing that a new task instance has been assigned to him. He presses Approve/Reject button and sends the approval email message to the server, however when logging into the application he notices the approval email was not processed and the task is still pending for his action.

SOA server logs the following error while trying to process the received approval email message:



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.