Content Presenter is Unable to Get Documents When Using An External Application In the Content Server Connection : Unable to retrieve server environment associated with repository Connection-Name (Doc ID 2968978.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle WebCenter Portal - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Content Presenter is unable to retrieve documents when using an External Application in the Content Server Connection.

ERROR

The WebCenter Portal diagnostic log file shows the following error:

[<DATE-TIME>] [WC_Portal] [ERROR] [WCS-07897] [oracle.webcenter.doclib.internal.model.presenter.PresenterRetrievalException] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <userid>] [ecid: <ECID>] [APP: webcenter] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Error retrieving node(s).[[
oracle.webcenter.doclib.internal.model.presenter.PresenterRetrievalException: Error retrieving node(s).
    at oracle.webcenter.doclib.internal.model.presenter.PresenterRetrievalException.asError(PresenterRetrievalException.java:55)
    at oracle.webcenter.doclib.internal.model.presenter.vcr.QueryRetrieverImpl.getNodes(QueryRetrieverImpl.java:74)
    at oracle.webcenter.doclib.internal.view.presenter.PresenterRetrievalService.getNodes(PresenterRetrievalService.java:78)
    at oracle.webcenter.doclib.internal.view.presenter.ContentPresenterBackingBean.getDatasourceResults(ContentPresenterBackingBean.java:392)
...

Caused by: oracle.webcenter.content.integration.AuthenticationException: <date-time> oracle.webcenter.content.integration.federated.internal.delegate.RepositoryHelper validateSessionAuthenticated
SEVERE: An error occurred while authenticating the store: <Connection-Name>. Possible causes may include, but are not limited to, a faulty store configuration or an unknown store. Eerror message: java.lang.RuntimeException: <date-time> oracle.webcenter.content.integration.spi.ucm.UCMBridge getServerEnvironment
SEVERE: Unable to retrieve server environment associated with repository <Connection-Name>. When calling service GET_ENVIRONMENT, as user weblogic, at timestamp <date-time>, received status code -1.
    at oracle.webcenter.content.integration.federated.internal.delegate.RepositoryHelper.validateSessionAuthenticated(RepositoryHelper.java:179)
    at oracle.webcenter.content.integration.federated.internal.delegate.RepositoryHelper.checkCapability(RepositoryHelper.java:403)
    at oracle.webcenter.content.integration.federated.internal.CapabilityManagerImpl.checkRepositoryCapability(CapabilityManagerImpl.java:57)
    at oracle.webcenter.content.integration.federated.internal.ManagerImplCapabilityHelper.checkCapability(ManagerImplCapabilityHelper.java:79)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ...

Caused by: oracle.webcenter.content.integration.RepositoryRuntimeException: java.lang.RuntimeException: <date-time> oracle.webcenter.content.integration.spi.ucm.UCMBridge getServerEnvironment
SEVERE: Unable to retrieve server environment associated with repository <Connection-Name>. When calling service GET_ENVIRONMENT, as user weblogic, at timestamp Sun Jul 09 09:08:41 AST 2023, received status code -1.
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getBridge(UCMBridge.java:361)
    at oracle.webcenter.content.integration.spi.ucm.RepositoryImpl.getCapabilitySupport(RepositoryImpl.java:166)
                                          ated.internal.delegate.RepositoryManagerDelegate.findRepositoryCapabilities(RepositoryManagerDelegate.java:408)
    at oracle.webcenter.content.integration.federated.internal.delegate.RepositoryManagerDelegate.createRepoMetaForRepositoryInterfaces(RepositoryManagerDelegate.java:719)
...
Caused by: oracle.webcenter.content.integration.RepositoryException: java.lang.RuntimeException: <date-time> oracle.webcenter.content.integration.spi.ucm.UCMBridge getServerEnvironment
SEVERE: Unable to retrieve server environment associated with repository <Connection-Name>. When calling service GET_ENVIRONMENT, as user weblogic, at timestamp Sun Jul 09 09:08:41 AST 2023, received status code -1.

    at oracle.webcenter.content.internal.stellent.VCRConfigProvider.executeTask(VCRConfigProvider.java:70)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.connectToServer(UCMBridge.java:1900)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getBridge(UCMBridge.java:344)
    ... 214 more
Caused by: java.lang.RuntimeException: Jul 09, 2023 9:08:42 AM oracle.webcenter.content.integration.spi.ucm.UCMBridge getServerEnvironment
SEVERE: Unable to retrieve server environment associated with repository <Connection-Name>. When calling service GET_ENVIRONMENT, as user weblogic, at timestamp Sun Jul 09 09:08:41 AST 2023, received status code -1.

    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getServerEnvironment(UCMBridge.java:2172)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.access$100(UCMBridge.java:55)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge$1.run(UCMBridge.java:1878)
    at oracle.vcr.jam.ConnectionWrapperTask.call(ConnectionWrapperTask.java:80)
    ...
Caused by: oracle.stellent.ridc.protocol.ServiceException: Unable to load environment. Insufficient rights to access.
    at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:146)
    at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:112)
at oracle.webcenter.doclib.core.WCPServiceResponse.getResponseAsBinder(WCPServiceResponse.java:87)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.executeRequest(UCMBridge.java:800)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.executeService(UCMBridge.java:1677)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getServerEnvironment(UCMBridge.java:2167)
    ... 15 more

]]

Changes

Create the Content Server Connection to Content Server using an External Application.

Cause

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Content Presenter is Unable to Get Documents When Using An External Application In the Content Server Connection : Unable to retrieve server environment associated with repository Connection-Name (Doc ID 2968978.1)

Applies to:

Symptoms

Changes

Cause

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