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Unable to Connect to Imaging in Commit Profile After Changing Password "oracle.imaging.ImagingException: TCM-00020: Unable to authenticate user" (Doc ID 2984622.1)

Last updated on NOVEMBER 02, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12c]
Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

After changing password on service account receiving an error in the Captuer commit profile configured to commit to Imaging. The error returned in the /dc-console page is:

Failed to Connect to Imaging System. Failed to log in.

In the Capture server log the error appears as:

oracle.odc.exception.CommitException: Failed to log in.
at oracle.odc.commit.ipm.IPMSystem.login(IPMSystem.java:1097)
at oracle.odc.commit.ipm.IPMCommitDriver.beginCommit(IPMCommitDriver.java:258)
at oracle.odc.commitprocessor.CommitProcessor.processBatch(CommitProcessor.java:534)
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(BatchProcessorBean.java:149)
at oracle.odc.batchprocessor.CommitProcessorBean.onMessage(CommitProcessorBean.java:58)
...
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused By: oracle.imaging.ImagingException: TCM-00020: Unable to authenticate user.
faultType: USAGE
at oracle.imaging.proxy.ProxyServicesFactory.handleLoginException(ProxyServicesFactory.java:256)
at oracle.imaging.proxy.ProxyServicesFactory.authenticate(ProxyServicesFactory.java:242)
at oracle.imaging.ServicesFactory.login(ServicesFactory.java:376)
at oracle.odc.commit.ipm.IPMSystem.login(IPMSystem.java:1092)
at oracle.odc.commit.ipm.IPMCommitDriver.beginCommit(IPMCommitDriver.java:258)
at oracle.odc.commitprocessor.CommitProcessor.processBatch(CommitProcessor.java:534)
...
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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