"Unable To Get Dynamic Conversion. The Html Export Was Not Successful." error on clicking HTML link. (Doc ID 2993840.1)

Last updated on DECEMBER 20, 2023

Applies to:

Symptoms

ISSUE
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Seeing dynamic conversion error when HTML link is clicked for content.


ERROR
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Content Server Request Failed.
Unable to get dynamic conversion. The html export was not successful.


STEPS TO REPLICATE
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1. Check-in a file which meets the criteria for Dynamic Converter Selection Rules.
2. These rules should Template and layout selected.
3. Once checked-in and released, click on the HTML link on the Content Information  Or from the Search Results page -> Action -> click on HTML rendition.
4. Following error is displayed.
Content Server Request Failed.
Unable to get dynamic conversion. The html export was not successful.

Following errors are noted in trace:

BUSINESS IMPACT
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Content items are not converted thru the dynamic conversion.

Changes

Cause

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