My Oracle Support Banner

Authorization Failed When Adding And Verifying An Office 365 Mailbox In Capture Import Source Config (Doc ID 3007855.1)

Last updated on JULY 19, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

In this scenario, all of the mailboxes were being migrated to Office 365.  Reconfiguration and testing in the Test/UAT environment was successful.  However in Production, the below error occurs:

2024-02-28T13:19:53.832-05:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '42' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] The request failed. Illegal character entity: expansion character (code 0x14[[

at [row,col {unknown-source}]: [33,7]]]

[2024-02-28T13:19:53.832-05:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '42' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] Error Log[[

oracle.odc.exception.CaptureException: Failed to get folder inbox

What can cause this?

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.