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WCS WCC Connectivity Issue (Doc ID 3012151.1)

Last updated on MARCH 28, 2024

Applies to:

Oracle WebCenter Sites - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Connection between WCS and WCC is not functional, in WCS, in option"Connector Configuration" from "Connector Admin" is displayed the error: "Unable to establish connection to the server. WCS Integration cannot run with alert:'(null)'" every time "Test" button is clicked.

In WCS logs there was the error:

"oracle.stellent.ridc.protocol.ServiceException: WCS Integration cannot run with alert: '(null)'[[
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:146)
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:112)
at oracle.stellent.ucm.poller.IdcService.getWccSyncData(IdcService.java:97)
at oracle.stellent.ucm.poller.WccQueueWorker.callWccQueueSync(WccQueueWorker.java:329)
at jsp_servlet._jsp._cs_deployed._wcc._pull.__poller._jspService(__poller.java:426)
"

and after the WCC request, no WCC answer was received in WCS:

"wcc request --------------------
 IdcService: SI_GET_CONFIG_INFO
 UserDateFormat: iso8601
 UserTimeZone: UTC
 siQueueMaxCount: 20
--------------------------------
]]

but only a connection timeout error:

"[2024-03-18T14:40:26.257+00:00] [wcsites_server1] [ERROR] [] [oracle.wcsites] [tid: TID] [userId: <anonymous>] [ecid: ECID] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] com.fatwire.cs.core.http.HttpAccessException: java.net.ConnectException: Connection timed out (Connection timed out)
"

 

In WCC there was the following error:

"intradoc.common.ServiceException: !csSiAlertError,(null)
*ScriptStack SI_GET_CONFIG_INFO
3:siProcessAlerts,**no captured values**
        at oracle.webcenter.content.sites.service.SiBaseServiceHandler.siProcessAlerts(SiBaseServiceHandler.java:129)
        at sun.reflect.GeneratedMethodAccessor589.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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