Oracle Identity Governance(OIG 12c): Sign-Off Certification Process Not Fully Completed (Doc ID 3040172.1)

Last updated on SEPTEMBER 04, 2024

Applies to:

Symptoms

On : 12.2.1.3.0 version or later, Identity Self Service

When trying to complete a certification, this is failing with the following errors seen in SOA and OIM logs:

SOA server log:

####<Jan 25, 2024 10:02:38,945 AM EST> <Info> <JTA> <server1> <SOA_SERVER> <[ACTIVE] ExecuteThread:  for queue: 'weblogic.kernel.Default (self-tuning)'> <> <>  <[severity-value: 64] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-111015> <The commit operation for transaction XXX timed out after 60 seconds.>

OIM diagnostic log:

[2024-01-25T10:03:50.103-05:00] <OIM_SERVER> [ERROR] [] [oracle.iam.rest] [tid: [ACTIVE].ExecuteThread:  for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: userprod1]  [APP: oim] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception[[
org.springframework.transaction.UnexpectedRollbackException: JTA transaction unexpectedly rolled back (maybe due to a timeout); nested exception is weblogic.transaction.RollbackException: Timed out tx=XXX after 1400 seconds
at org.springframework.transaction.jta.JtaTransactionManager.doCommit(JtaTransactionManager.java:1038)
at org.springframework.transaction.support.AbstractPlatformTransactionManager.processCommit(AbstractPlatformTransactionManager.java:743)
at org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:711)
at org.springframework.transaction.interceptor.TransactionAspectSupport.commitTransactionAfterReturning(TransactionAspectSupport.java:654)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:407)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
at com.sun.proxy.$Proxy467.completeCertificationTask(Unknown Source)
at sun.reflect.GeneratedMethodAccessor8497.invoke(Unknown Source)
..........................................
at oracle.iam.certification.api.CertificationServiceEJB.completeCertificationTaskx(Unknown Source)
at oracle.iam.certification.api.CertificationService_dttq4n_CertificationServiceRemoteImpl.__WL_invoke(Unknown Source)
...
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused by: weblogic.transaction.RollbackException: Timed out tx=XXX after 1400 seconds

Cause

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