Script to Gather Information Required to Debug Single Sign-On Issues (Doc ID 339016.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Application Server Single Sign-On - Version 9.0.4 to 10.1.4 [Release 10gR1 to 10gR3]
Information in this document applies to any platform.
***Checked for relevance on 07-JAN-2014***


Goal

In order to speed up the resolution of Single Sign-On SSO issues, the Oracle Support team has developed a perl script that can be used to collect relevant configuration and log files to aid in the troubleshooting process of SSO issues.

This perl script can be run in 3 different modes:

On mid-tier HOMES (e.g., Portal) which do not have an SSO server installed, it is recommended to run this script ONLY  in -collect mode.

If running from a mid-tier HOME that does NOT have the SSO server installed, then using the -dbgon and -dbgoff parameters will produce errors as there is no OC4J_SECURITY or OID components on this tier. If it is required to run the script in debug mode on a mid-tier that does not have SSO installed, then you will need to manually create the $ORACLE_HOME/sso/conf directory structure before running the script. There will still be errors trying to stop and start non-existent components but the script should run to completion and collect as much information as possible.


The perl script can be downloaded from Metalink using the following link:

SSO Debug Script

Solution

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