Access to Oracle Portal Fails With an Error: Page Metadata Could Not Be Obtained From The Portal Database (Doc ID 358329.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Portal - Version 9.0.4 to 10.1.4.2 [Release 10g to 10gR2]
Information in this document applies to any platform.

Symptoms

Portal pages are not accessible after a clean installation of the Oracle Application Server software. The error message in the Internet browser is:

ERROR: PAGE METADATA COULD NOT BE OBTAINED FROM THE PORTAL DATABASE


All other components in the Oracle Application Server stack work fine.


The OC4J_Portal's logfile (application.log) shows timeout messages while retrieving page metadata :

portal: id=3628214824750,1
ContentFetcher Unexpected Exception Request Failed:
oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request
name=content-fetcher23 label=pageMeta
url=http://web%5Fhost.acme.com/pls/portal/!PORTAL.wwpob_page.show?_pageid=6,1,6_13 time=141ms timeout=60000ms process=Dispatching

 

Cause

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