How to Reconcile Platters in a Jukebox When Using IPM (Doc ID 445418.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Goal

There are platters in the wrong slots or a mismatch between where IPM thinks the platters are, and where they actually are. How do you reconcile the platters in the Jukebox?

Manually ejected, inserted, or flipped platters can be the source of system confusion when reading from or writing to optical platters through an Acorde/IBPM system. When the physical location of platters does not match up with where the database has recorded their locations, the Storage server will frequently report errors like “WRONG VOLUME”, “VOLUME IS OFFLINE”, “ILLEGAL COMMAND”, “DRIVE NOT AVAILABLE”, or several other errors that may indicate a hardware type of failure.

Often, platters get stuck in a drive or fail to get properly rotated (Side B is up instead of Side A)

There are also times when physical maintenance of a Jukebox requires the removal of one or more platters. If the platters are re-inserted back into the library, they are most often not put back in the exact same order that they came out.

When physical volumes do not reside where the system reports them to be, all data that is to be stored or retrieved from the platter will not be available.

Solution

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