Folders Export Archive Fails Due To Timeout (Doc ID 445494.1)

Last updated on MAY 18, 2017

Applies to:

Oracle WebCenter Content - Version 6.5.0 and later
Information in this document applies to any platform.


Symptoms

When using the Folders Export Archive operation from the Folder Configuration Administration page in the browser, the export starts but fails before you are asked where to save the exported archive file. You may see broken pipe messages or other error messages in the Content Server log files.

The Content Server log file may show an error similar to this:

Event generated by user 'user1' at host 'servername'. Unable to send. Connection has been lost. Broken pipe.
Error uploading file 'CollectionArchive.hda' to client. Broken pipe.

The server output may show a Java exception similar to this:

Error uploading file 'CollectionArchive.hda' to client.
java.net.SocketException: Broken pipe
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
at intradoc.server.ServiceHttpImplementor.sendFileResponse(Unknown Source)
at intradoc.server.FileService.doResponse(Unknown Source)
at intradoc.server.Service.doRequest(Unknown Source)
at intradoc.server.ServiceManager.processCommand(Unknown Source)
at intradoc.server.IdcServerThread.run(Unknown Source)

Cause

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