Workaround for Content Tracker Install Problem (Doc ID 445678.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Universal Content Management - Version: 7.2 to 7.5.1 - Release: Stellent to Stellent
Information in this document applies to any platform.
Checked for relevance on 12-Aug-2009

Symptoms

The Content Tracker installation for version 7.2 and version 7.5.1 will fail if the following Content Server directory is missing:

<cs_root>/weblayout/help/documentation/addons/

 

Content Tracker will appear to be installed and enabled, but the component configuration is corrupted and may interfere with the operation of other components or Content Server itself.

You may see a variety of symptoms associated with an incomplete Content Tracker installation. For example, if you are using Site Studio Designer you may see the following error when attempting to connect to a Content Server with an incomplete Content Tracker install:

 

Error
Failed to download file "SS_Fragments_Dynamic".

(Network message format error. ContentTrackerServiceRequestFilter.doFilter() -
Unexpected DataException intradoc.data.DataException: Missing Sct Counter SctServiceCounter)

 

Cause

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