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IPM Service Manager is Displaying a Blue Question Mark for an IPM Service (Doc ID 445719.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Imaging and Process Management - Version 4.0.3.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Purpose

When viewing the status of services configured on IPM servers in IPM Service Manager, some servers are identified by their IP address and not their server names. Additionally, the IPM services running on those servers show up with a blue question mark for their status.

The IPM help file describes the status as: “Unknown - Tool did not respond to the status request message”. This makes determining the true state of those servers/services problematic to assess.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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