Trouble Authenticating LDAP Users to Content Server with Error, Content Server Authorization Failed Unable to authenticate access to Content Server managed resource (Doc ID 448876.1)

Last updated on MAY 26, 2017

Applies to:

Oracle Universal Content Management - Version: 7.6.0 to 7.6.0 - Release: Stellent to Stellent
Information in this document applies to any platform.
Product: Content Server
Version: 7.6

Symptoms

You've installed the LDAP Component on a 7.51 content server running on AIX.

Your LDAP cn's (common name or userid) are 7 alphanumeric characters, such as AAA111. In the LDAP tree, and your fully qualified name would be AAA111/ users/company or cn=AAA111,ou=users,o=company.

When you go into the Providers status page, your LDAP provider has a connection state of 5 out of 5 connections are good.

The problem is that when you click on the login button and try to authenticate, it always fails.  You've tried the following as the user name:

AAA111
aaa111
aaa111/users/company
cn=aaa111
cn=aaa111,ou=users,o=company

You normally get the following error message after 3 attempts:
Content Server Authorization Failed
Unable to authenticate access to Content Server managed resource. 


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms