Server Start Up Fails After Installing Retention Manager (Doc ID 450253.1)

Last updated on MAY 10, 2023

Applies to:

Symptoms

1. After installing retention manager, the server fails to start with the following error:

C:\stellent\bin>IdcServer
truncating environment value WIN32_PATH
system 06.17 21:41:23.765 main Configuring tracing verbose: false; sections: none
'CheckoutAndOpenInNative' component, version '2007-03-22', extends checkoutandopeninnative feature(s)
'comptool' component, version '060327 (build $Rev: 52920 $)', extends comptool feature(s)
'ConfigMigrationUtility' component, version '070511T145329 (build 38)', extends ConfigurationMigration:1.0-1.0.0.38 feature(s)
'FileStoreProvider' component, version '2007-05-07', extends FileStoreProvider feature(s)
'PopUpCalendar' component, version '2007_03_14 (build 3)', extends PopupCalendar feature(s)
'CoreWebdav' component, version '2007_04_05 (build 8)', extends webdav:2.0-2.0 feature(s)
'YahooUserInterfaceLibrary' component, version '2007_02_27 (build 11)', extends YahooUserInterfaceLibrary feature(s)
'NativeOsUtils' component, version '060913 (build $Rev: 52954 $)', extends NativeOsUtils feature(s)
'10gR3V1Update' component, version '2007_06_15 (build 13)', extends 10gR3V1Update feature(s)
'Folders' component, version '(build 211) 5/9/07 1:23 PM', extends folders feature(s)
'FoldersWebdav' component, version '2007_04_02 (build 7)', extends folderswebdav:1.0-1.0 feature(s)
'Helper' component, version '6.2 5/7/07 2:19 PM', extends Helper:6.2-0.0.548.1744509555 feature(s)
'Lists' component, version '2006_6_01', extends Lists feature(s)
'ContentTracker' component, version '10gR3 Build 20070411', extends ContentTracker,SiteStudioSupport,RMSupport feature(s)
'ContentTrackerReports' component, version '10gR3 Build 20070606', extends ContentTrackerReports,SiteStudioSupport feature(s)
'SiteStudio' component, version '2007_05_09 (build 63)', extends SiteStudio:7.7.2.63-1.0,ContentTrackerSupport:1.0-1.0 feature(s)
'MultiSort' component, version '2006_05_05 (build 1)', extends MultiSort feature(s)
'SimpleProfiles' component, version '7.1.3.178 5/8/07 2:50 PM', extends SimpleProfiles:7.1.3.178-0.0.548.1832762999 feature(s)
'MetadataSet' component, version '7.1.3.178 5/8/07 2:49 PM', extends MetadataSet:7.1.3.178-0.0.548.1832743353 feature(s)
'RecordsManagement' component, version '8 (Build 33)', extends RecordsManagement feature(s)
'UIEnhancements' component, version '8 (Build 29)', extends UIEnhancements feature(s)
The feature level of feature 'Helper' is '0.0.548.1744509555' but '0.0.548.1913902691' is required.
Exception in thread "main" java.lang.NoSuchMethodError: intradoc.jdbc.JdbcWorkspace.getManager()Lintradoc/jdbc/JdbcManager;
at recordsmanagement.RmaInstallFilter.doInstall(RmaInstallFilter.java:285)
at recordsmanagement.RmaInstallFilter.doFilter(RmaInstallFilter.java:116)
at intradoc.shared.PluginFilters.filter(Unknown Source)
at intradoc.server.IdcExtendedLoader.executeFilter(Unknown Source)
at intradoc.server.IdcExtendedLoader.extraAfterServicesLoadInit(Unknown Source)
at intradoc.server.IdcSystemLoader.loadServiceData(Unknown Source)
at intradoc.server.IdcServerManager.init(Unknown Source)
at IdcServer.init(Unknown Source)
at IdcServer.main(Unknown Source)

C:\stellent\bin>

Cause

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