PDFC error: "The source file does not exist. Unable to copy"
(Doc ID 450600.1)
Last updated on APRIL 10, 2024
Applies to:
Oracle WebCenter Content - Version 7.0 and laterInformation in this document applies to any platform.
Product: Inbound Refinery
Version: 7.1.1
Symptoms
Using the PDF Converter 7.5 on Win 2003 with a SAMBA connection to a Solaris 9.
The PDF Converter was working fine with out error for a long time.
The PDF Converter started failing with errors like this:
Starting to convert: Input File = '\test/vault/123/@prj/@prj1234/123456.doc' Output File = '\test/weblayout/groups/projects/@prj/@prj1234/documents/123/123-0123456~1a.doc' Conversion Type = 'Word' Content ID = 'Test-stellent' Title = 'My document'
Internal error while processing data intradoc.common.ServiceException: Unable to copy the file '\test/vault/123/@prj/@prj1234/123456.doc' to 'c:\stellent\IdcRefinery\shared\ConversionEngines\main\123456.doc'. The source file does not exist. Unable to copy the file '\test/vault/123/@prj/@prj1234/123456.doc' to 'c:\stellent\IdcRefinery\shared\ConversionEngines\main\123456.doc'. The source file does not exist.
Internal error while processing data intradoc.common.ServiceException: Unable to copy the file '\test/vault/123/@prj/@prj1234/123456.doc' to 'c:\stellent\IdcRefinery\shared\ConversionEngines\main\123456.doc'. The source file does not exist. Unable to copy the file '\test/vault/123/@prj/@prj1234/123456.doc' to 'c:\stellent\IdcRefinery\shared\ConversionEngines\main\123456.doc'. The source file does not exist.
The PDF Converter fails to convert any further documents until the Service is restarted.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |