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Computer Stops Responding After Authenticating Against IRM (Doc ID 451701.1)

Last updated on FEBRUARY 29, 2024

Applies to:

Oracle WebCenter Content: Rights - Version 10.1.3.3.3 and later
Information in this document applies to any platform.
Oracle Information Rights Management - Version: 4.1 to 5.2
This problem can occur on any platform.
Product: 2277
Version:

Symptoms

After opening a sealed PDF file and entering the user credentials into the Oracle IRM Desktop/Unsealer, the computer becomes unresponsive for a period between 1 and 15 minutes. This only happens with sealed PDF files; other sealed formats work correctly and unsealed PDF files also open without issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Workaround

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