Common Troubleshooting Techniques for Oracle Web Cache (Doc ID 454533.1)

Last updated on JUNE 01, 2023

Applies to:

Purpose

This document covers the most common troubleshooting techniques for working through OracleAS Web Cache issues. Typical issues may include startup failures, capacity issues, "Page Not Displayed" errors, and common NZE (SSL Related) errors.

Understanding these common issues, why they occur and what to do to work through them is key in correcting them.

The first place to look for any suspected OracleAS Web Cache issues is the event log. The event log can help you determine which objects have been inserted into the cache. It can also identify listening port conflicts or startup and shutdown issues. By default, the event log has a file name of event_log and is stored in $ORACLE_HOME/webcache/logs on UNIX and ORACLE_HOME\webcache\logs on Windows.

Troubleshooting Steps

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