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Common Troubleshooting Techniques for Oracle Web Cache (Doc ID 454533.1)

Last updated on JANUARY 27, 2020

Applies to:

Web Cache - Version 9.0.4 and later
Information in this document applies to any platform.

Purpose

This document covers the most common troubleshooting techniques for working through OracleAS Web Cache issues. Typical issues may include startup failures, capacity issues, "Page Not Displayed" errors, and common NZE (SSL Related) errors.

Understanding these common issues, why they occur and what to do to work through them is key in correcting them.

The first place to look for any suspected OracleAS Web Cache issues is the event log. The event log can help you determine which objects have been inserted into the cache. It can also identify listening port conflicts or startup and shutdown issues. By default, the event log has a file name of event_log and is stored in $ORACLE_HOME/webcache/logs on UNIX and ORACLE_HOME\webcache\logs on Windows.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Startup Failures
 Capacity Issues
 
 "Page Not Displayed" Errors
 Common NZE (SSL) Errors
 No Response from Application Web Server
References

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