IPM Package Processing Backlog is Building and Process Broker is Unable Process Packages (SynAttack Settings). Error "The virtual circuit was reset by the remote side.class ATL" is Displaying in the Logs.
(Doc ID 464675.1)
Last updated on FEBRUARY 06, 2018
Applies to:Oracle Imaging and Process Management - Version 220.127.116.11.0 to 10.1.3.6 [Release Stellent to 10gR3]
z*OBSOLETE: Microsoft Windows Server 2003
When using Process on a Windows 2003 system that has 2 CPU's (no hyperthreading) and package processing threads are set to 6, the system is not able to process packages sufficiently. The environment generates a large back log, which eventually slows the system to point where it is unusable.
When 2 more CPU's were added in an attempt to set the package processing threads to 8, the Process Broker would not start and the following error was observed.
Process broker package processing thread issue
Code:10054Mode:ReceiveServerAddress:10.1.4.134Connected:YesDescription:[WSAECONNRESET]The virtual circuit was reset by the remote side.class ATL::CComObject<class CDomains>::Refreshclass
Process Broker Threshold Thread Disabled
Tool Process Broker version 18.104.22.168 is Suspended
The issue can be reproduced at will with the following steps:
1. Add additional CPUs to the system (for a total of 4 processors).
2. Increase the processing threads up to 8.
3. Attempt to start the process service.
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