IPM Package Processing Backlog is Building and Process Broker is Unable Process Packages (SynAttack Settings). Error "The virtual circuit was reset by the remote side.class ATL" is Displaying in the Logs.

(Doc ID 464675.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Imaging and Process Management - Version 7.6.2.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
z*OBSOLETE: Microsoft Windows Server 2003

Symptoms

When using Process on a Windows 2003 system that has 2 CPU's (no hyperthreading) and package processing threads are set to 6, the system is not able to process packages sufficiently.  The environment generates a large back log, which eventually slows the system to point where it is unusable.

When 2 more CPU's were added in an attempt to set the package processing threads to 8, the Process Broker would not start and the following error was observed.

ERROR
Process broker package processing thread issue

Communications ErrorError
Code:10054Mode:ReceiveServerAddress:10.1.4.134Connected:YesDescription:[WSAECONNRESET]The virtual circuit was reset by the remote side.class ATL::CComObject<class CDomains>::Refreshclass
ATL::CComObject<class CUser>::PrivateLogin

Process Broker Threshold Thread Disabled
Tool Process Broker version 7.7.0.0 is Suspended

The issue can be reproduced at will with the following steps:
1. Add additional CPUs to the system (for a total of 4 processors).
2. Increase the processing threads up to 8.
3. Attempt to start the process service.

Changes

 

Cause

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