My Oracle Support Banner

Unable To Login To Portal - - WWC-00006 Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417) (Doc ID 471119.1)

Last updated on DECEMBER 07, 2021

Applies to:

Portal - Version to [Release 10gR2]
Information in this document applies to any platform.


When attempting to login to Portal as any user (including the standard orcladmin and portal users), the following error occurs:

Internal error (WWC-00006)
Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417)

Login to ORASSO and OIDDAS works successfully for these same users.

Portal.log shows:

OID diagnostics completed with the following errors
ERROR Could not access the OID server.
ERROR Could not connect to the application. ORA-31203: DBMS_LDAP: PL/SQL - Init Failed.
Application DN:,cn=portal,cn=products,cn=oraclecontext Application password: <ENCRYPTED PASSWORD>




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.