'IDC PDF Converter' is not Printing to 'c:/temp/idcoutput.ps' (Doc ID 471515.1)

Last updated on MAY 19, 2017

Applies to:

Oracle WebCenter Content - Version 7.6.1 and later
Information in this document applies to any platform.

Symptoms

No documents are being converted to pdf files.  There is an error in the Inbound Refinery log which says:

 

Unable to convert, the printer 'IDC PDF Converter' is not printing to 'c:/temp/idcoutput.ps'.
Finished MSOffice step
Writing step results
[ Details ]
An error has occurred. The stack trace below shows more information. Unable to convert, the printer 'IDC PDF Converter' is not printing to 'c:/temp/idcoutput.ps'.
Finished MSOffice step
Writing step results
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(IdcLogWriter.java:49)
at intradoc.common.Log.addMessage(Log.java:266)
at intradoc.common.Log.errorEx2(Log.java:214)
at intradoc.common.Log.errorEx(Log.java:206)
at intradoc.common.Log.error(Log.java:192)
at docrefinery.utils.LogUtils.logError(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(Unknown Source)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.convert.ConversionDriver.processSubConversion(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(Unknown Source)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.convert.ConversionDriver.processSubConversion(Unknown Source)
at docrefinery.convert.StepHandler.executeStepByName(Unknown Source)
at docrefinery.convert.ConversionDriver.processSteps(Unknown Source)
at docrefinery.convert.ConversionDriver.convertDocument(Unknown Source)
at docrefinery.app.QueueProcessor.processDocuments(Unknown Source)
at docrefinery.app.QueueProcessor$1.run(Unknown Source)
at java.lang.Thread.run(Thread.java:534)

 

 

Cause

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