Check Out And Open Does Not Activate - No Error Message With COAO With IE 7 or IE8

(Doc ID 551860.1)

Last updated on MAY 18, 2017

Applies to:

Oracle WebCenter Content - Version 7.5.1 to 11.1.1.4.0 [Release Stellent to 11g]
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit) - OS Version: 7

Symptoms

Desktop Integration is installed with the same Internet Explorer (IE) 7.0 or IE8 settings as the other users, yet nothing happens when the "Check Out and Open" is selected from anywhere in the browser. The "postCheckoutAndOpen" Javascript function throws no error, and no ActiveX seems to get downloaded.  At the time of this note, this issue was only found when using IE 7 and Desktop Integration Suite 10gR3.  However, the set of steps below may apply in other cases similar to this issue.

Recent reports also include this issue showing up with Office 2010 and IE 8 with the latest version of CheckOutAndOpenInNative component.   Using Check Out And Open from the Content Server is producing the same issue with the latest versions of Desktop Integration 10gR4 or build 11.1.4.69 or higher with Office 2010.

Cause

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