WWC-41417 and WWC-00006 Errors Logging into Portal (Doc ID 552310.1)

Last updated on OCTOBER 16, 2023

Applies to:

Symptoms

When loading the portal page, receive the following errors:  

Error: Internal error (WWC-00006)
Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417)

When Portal midtier is restarted, everything functions fine for awhile then eventually (between 5 minutes and an hour) the errors show up again.

Environment has two infra servers and two mid-tier servers, both fronted by Big IP F5 Load Balancers.

The following errors appear throughout the Web Cache event_log:

[req-info] [ecid: <ECID>] [client: <IP_ADD>] [host: -][url: -]
[error 12417] [ecid: <ECID>] HTTP request-header parsing error- no header name. Client IP: <IP_ADD>
[error 12419] [ecid: <ECID>] Dump of offending HTTPrequest-header line: GET /

Changes

Nothing has changed recently. No new patches or updates.

Cause

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