Servlet Error when Accessing Portal from a Particular Middle Tier (Doc ID 557389.1)

Last updated on OCTOBER 04, 2022

Applies to:

Symptoms

When trying to access the Portal home page at:

http://<HOSTNAME>:<PORT>/portal/page?_pageid=<PAGE_ID>&_dad=portal&_schema=PORTAL

The following error shows up in the browser:

Servlet Error

The following errors appear in the Portal's application.log:

portal: [module=PortalServlet, ecid=<ECID>] ERROR: Repository
Gateway error: Database Error: ORA=12514 ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
portal: [module=PortalServlet, ecid=<ECID>] ERROR:
oracle.webdb.repository.service.RepositoryServiceException: Unable to obtain Portal Repository version.

The Apache error_log:

[notice] [client <IP_ADDRESS>] [ecid: <ECID>] mod_plsql:
ORA-12514 SuperUser Logon Failed ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
[error] [client <IP_ADDRESS>] [ecid: <ECID>] mod_plsql:
/pls/portal/!PORTAL.wwpob_page.show HTTP-503 ORA-12514 ORA-12514: TNS:listener does not currently know of service requested in connect descriptor\n
[notice] [client <IP_ADDRESS>] [ecid: <ECID>] mod_plsql:ORA-12514 SuperUser Logon Failed ORA-12514: TNS:listener does not currently know of service
requested in connect descriptor

Steps To Reproduce:

1. Configure a Portal middle tier to connect to a Portal Repository.
2. Access http://<HOSTNAME>:<PORT>/pls/portal

Changes

Cause

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