Error Page Metadata Could Not Be Obtained From The Portal Database After Changing IP Address
Last updated on FEBRUARY 22, 2018
Applies to:Portal - Version 10.1.2.0.2 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.
Checked for currency on 26-MAR-2015
After change the IP address of Infrastructure Tier and Middle tier residing in different boxes, Portal fails to load in the browser with the following error:
Error : Page Metadata could not be obtained from the Portal Database
This error is accompanied by the following error in the Portal's application.log:
07/02/04 07:48:57 portal: id=107773255033,1 ContentFetcher Unexpected Exception Request
Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request
time=283ms timeout=60000ms process=Dispatching
The Middle Tier HTTP home page at http://<http_server_host>:<http_server_port> works.
In other scenarios, when accessing Portal from IE, an HTTP 500 Internal Server Error may be displayed in the browser while the URL is shown as http://<reverse_proxy_host>:<reverse_proxy_port>/sso/auth.
The Portal pages are accessed through a reverse proxy.
Steps To Reproduce:
- Have a Portal configuration front-ended by a Reverse Proxy.
- Change the IP addresses of the Portal middle tier and the infrastructure.
- Run the script "chgiphost" as documented at:
Oracle® Application Server Administrator's Guide 10g
8.2 Changing the Hostname, Domain Name, or IP Address
- Notice the above error when trying to access the Portal's welcome page at
The IP address of the Infrastructure Tier and the Middle tier was changed.
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