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Error Page Metadata Could Not Be Obtained From The Portal Database After Changing IP Address (Doc ID 565782.1)

Last updated on JULY 05, 2019

Applies to:

Portal - Version 10.1.2.0.2 to 10.1.4.2 [Release 10gR2]
Information in this document applies to any platform.

Symptoms

After change the IP address of Infrastructure Tier and Middle tier residing in different boxes, Portal fails to load in the browser with the following error:

Error : Page Metadata could not be obtained from the Portal Database

This error is accompanied by the following error in the Portal's application.log:

07/02/04 07:48:57 portal: id=<ECID> ContentFetcher Unexpected Exception Request
Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request
name=content-fetcher3 label=pageMeta
url=http://<REVERSE_PROXY_HOST>:<REVERSE_PROXY_PORT>/portal/pls/portal/!PORTAL.wwpob_page.show?_pageid=<PAGEID>
time=283ms timeout=60000ms process=Dispatching

The Middle Tier HTTP home page at http://<REVERSE_PROXY_HOST>:<REVERSE_PROXY_PORT> works.

In other scenarios, when accessing Portal from IE, an HTTP 500 Internal Server Error may be displayed in the browser while the URL is shown as http://<REVERSE_PROXY_HOST>:<REVERSE_PROXY_PORT>/sso/auth.

The Portal pages are accessed through a reverse proxy.

Steps To Reproduce:

  1. Have a Portal configuration front-ended by a Reverse Proxy.
  2. Change the IP addresses of the Portal middle tier and the infrastructure.
  3. Run the script "chgiphost" as documented at:
    Oracle® Application Server Administrator's Guide 10g
    8.2 Changing the Hostname, Domain Name, or IP Address
  4. Notice the above error when trying to access the Portal's welcome page at
    http://<REVERSE_PROXY_HOST>:<REVERSE_PROXY_PORT>/portal/page/portal/TOPLEVELSITE/Welcome

 

Changes

The IP address of the Infrastructure Tier and the Middle tier was changed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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