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Error Page Metadata Could Not Be Obtained From The Portal Database After Changing IP Address (Doc ID 565782.1)

Last updated on MARCH 07, 2022

Applies to:

Portal - Version to [Release 10gR2]
Information in this document applies to any platform.


After change the IP address of Infrastructure Tier and Middle tier residing in different boxes, Portal fails to load in the browser with the following error:

Error : Page Metadata could not be obtained from the Portal Database

This error is accompanied by the following error in the Portal's application.log:

07/02/04 07:48:57 portal: id=<ECID> ContentFetcher Unexpected Exception Request
Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request
name=content-fetcher3 label=pageMeta
time=283ms timeout=60000ms process=Dispatching

The Middle Tier HTTP home page at http://<REVERSE_PROXY_HOST>:<REVERSE_PROXY_PORT> works.

In other scenarios, when accessing Portal from IE, an HTTP 500 Internal Server Error may be displayed in the browser while the URL is shown as http://<REVERSE_PROXY_HOST>:<REVERSE_PROXY_PORT>/sso/auth.

The Portal pages are accessed through a reverse proxy.

Steps To Reproduce:

  1. Have a Portal configuration front-ended by a Reverse Proxy.
  2. Change the IP addresses of the Portal middle tier and the infrastructure.
  3. Run the script "chgiphost" as documented at:
    Oracle® Application Server Administrator's Guide 10g
    8.2 Changing the Hostname, Domain Name, or IP Address
  4. Notice the above error when trying to access the Portal's welcome page at



The IP address of the Infrastructure Tier and the Middle tier was changed.


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