Content shows GenWWW status after migration from contribution to consumption servers. (Doc ID 577961.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

Content items are regularly replicated from a contribution content server to a consumption content server using the content server's archiver replication. Recently however, the user has observed several pieces of content that are in a 'Released' status on the contribution content server, but when the content is replicated to the consumption content server, the content is in a 'GenWWW' state. The 'GenWWW' designation appears odd given that all of the content items have already been successfully processed by the Inbound Refinery on the contribution content server; conversion should not be necessary on the consumption content server. This event only happens when the native file is a PDF. On the contribution content server, PDF files are set to 'PDF Refinement' with the step set to 'PassThru' conversion in the content server's configuration manager. If the user attempts to resubmit the PDF file through the consumption content server's Repository Manager, the result is the same (The content item remains in a 'GenWWW' state.)

Cause

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