Excel to PDF Conversion Fails with "Step MSOfficeToPostscript Forced Conversion Failure" Error (Doc ID 579952.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

PDF Converter will not convert an Excel document, throwing the following error in the Content Server log file:

Conversion completed -- Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Unable to convert. Native application reported: 'Application-defined or object-defined error''. Exception type is 'java.lang.Throwable'. [ Details ]
An error has occurred. The stack trace below shows more information.

!$Conversion completed -- Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Unable to convert. Native application reported: 'Application-defined or object-defined error''.!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at docrefinery.agent.Logger.logError(Logger.java:138)
at docrefinery.convert.ConversionDriver.computeFinalConversionResults(ConversionDriver.java:486)
at docrefinery.convert.ConversionDriver.finishConversion(ConversionDriver.java:722)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:153)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:204)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:125)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
at java.lang.Thread.run(Thread.java:595)



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Cause

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