"Unable to execute service method 'docRefinery'" When Attempting to Convert Documents
(Doc ID 603675.1)
Last updated on JULY 30, 2024
Applies to:
Oracle WebCenter Content - Version 7.5.1 to 7.5.2 [Release Stellent]Information in this document applies to any platform.
Symptoms
Documents are not converting and are failing the following error:
<InstanceName>: Work queue error. intradoc/server/WorkQueueProcessor intradoc/server/WorkQueueProcessor
An error has occurred. The stack trace below shows more information.
!$<InstanceName>: !csQueueError!$intradoc/server/WorkQueueProcessor!$intradoc/server/WorkQueueProcessor
java.lang.NoClassDefFoundError: intradoc/server/WorkQueueProcessor
at intradoc.server.WorkMonitor$2.run(Unknown Source)
at java.lang.Thread.run(Thread.java:534)
This is the error the user receives: "Content item 'XXXXXX'' was not successfully checked in. Inbound Refinery not successfully initiated. Unable to execute service method 'docRefinery'. (System Error: intradoc/shared/workflow/WorkflowScriptUtils
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |