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"Unable to execute service method 'docRefinery'" When Attempting to Convert Documents (Doc ID 603675.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle WebCenter Content - Version 7.5.1 to 7.5.2 [Release Stellent]
Information in this document applies to any platform.

Symptoms

Documents are not converting and are failing the following error:

<InstanceName>: Work queue error. intradoc/server/WorkQueueProcessor intradoc/server/WorkQueueProcessor
An error has occurred. The stack trace below shows more information.

!$<InstanceName>: !csQueueError!$intradoc/server/WorkQueueProcessor!$intradoc/server/WorkQueueProcessor
java.lang.NoClassDefFoundError: intradoc/server/WorkQueueProcessor
at intradoc.server.WorkMonitor$2.run(Unknown Source)
at java.lang.Thread.run(Thread.java:534)

This is the error the user receives: "Content item 'XXXXXX'' was not successfully checked in. Inbound Refinery not successfully initiated. Unable to execute service method 'docRefinery'. (System Error: intradoc/shared/workflow/WorkflowScriptUtils

Cause

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In this Document
Symptoms
Cause
Solution
References

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